Our mission is to provide peace of mind to our clients, patients and their loved ones by caring for them with compassion, dignity, and a commitment to clinical excellence. Through recruiting, motivating and retaining team members of exceptional character, talent, and passion, we have established a collaborative environment defined by a spirit of trust, integrity and innovation. This philosophy fosters personal and professional growth, enabling us to be the employer of choice and the preeminent leader in home healthcare and home placement services.
FirstLantic Healthcare is a full service, privately owned and operated home healthcare company that has served South Florida since 2000. The company was originally created by the merger of Atlantic Health Care owned by Bart Delsing and First Quality Rehabilitation owned by Jack Maloney.
Today, FirstLantic Healthcare provides solutions and programs that include Hourly Home Healthcare, Professional Care Management, and Home Placement Services. We have two offices, one located in Ft. Lauderdale, and a second located in Delray Beach. Both Bart, our Chief Operating Officer and Jack, our President, are an integral part of the day-to-day operations of the company.
In 2018, we launched a new division called LiveWell Placements. Our service is focused on helping patients find senior living options and solutions when they no longer wish to live at home or are unable to do so safely. LiveWell Placements is a referral service that focuses on understanding the type of care that our clients require and then developing a specialized solution that meets those requirements. Our service is free of charge to clients and their families.
At FirstLantic Healthcare, our reputation is built on a culture of care, dignity and compassion. These are the cornerstones of our business and the reason that we are the healthcare company of choice in South Florida for homecare and home placement services.
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“You can’t live a perfect day without doing something for someone who will never be able to repay you.”
President and Co-owner
As President and co-owner of FirstLantic Healthcare Jack oversees the sales, marketing and recruiting operations of the company. His background in healthcare began when he founded First Quality Rehabilitation, a comprehensive homecare rehabilitation company. Jack is a graduate of Dartmouth College where he received his B.A. in English Literature. A native of Cohasset, Massachusetts, Jack is motivated every day to provide the best healthcare services possible to patients as well as to provide career opportunities and growth to FirstLantic’s team members.” Helping the community at large is also important to Jack and he has become involved in many organizations that are focused on making a difference. Along with spearheading a fundraiser for The Miracle League in Delray Beach, Jack has participated in CEO Build for Habitat for Humanity. Jack is a devoted father and husband and in his spare time he enjoys golf and supporting his favorite teams, the Boston Bruins and the New England Patriots.
Chief Operating Officer and Co-owner
Bart Delsing is Chief Operating Officer and co-owner of FirstLantic Healthcare. Bart has over 25 years of experience in home healthcare. At FirstLantic, he oversees quality assurance, financial and administrative operations for the company. Raised in St. Louis, Missouri, Bart replanted his Midwestern roots and has been dedicated to serving the South Florida community with quality healthcare service ever since. “Knowing that we can have a profound impact on an individual or family motivates and inspires me, each and every day,” says Bart. Outside of work, Bart enjoys time with his wife and three children. He is a graduate of Southeast Missouri State University, Cape Girardeau, MO.
Director of Marketing
As Director of Marketing for FirstLantic Healthcare, Karen coordinates and executes all marketing, promotion and website development efforts. Karen has been working for FirstLantic since 2011 and is passionate about the quality of the services they provide. Seeing firsthand the impact of compassionate care and the outstanding customer experience that FirstLantic delivers has given Karen a greater appreciation for the importance of educating the senior community and their families about the benefits of home care. She is a graduate of University of Maryland, College Park where she received her Bachelor of Science in Journalism. This native Jersey girl and Bruce Springsteen fan has been a resident of South Florida for over 20 years. Besides her family and work, her passions include reading the Sunday New York Times and leading a healthy lifestyle. Karen is married with two children and presently resides in Boca Raton.
VP/Senior Living Consultant
Ellery Vick is VP/Senior Living Consultant at LiveWell Placements and is responsible for supervising sales staff as well as running day to day operations. He has a passion for helping people and believes in providing the best service possible to every client. “Most of our clients have no idea where to start looking for a community or who to contact and feel completely helpless. Being their support and expert in the field is so rewarding. They come to us with fear of the unknown and leave us with tears of joy; this is why we do what we do.” He is a graduate from Florida State University where he received a B.S. in Social Science. Ellery is also a Florida native and enjoys boating, fishing, playing golf and spending time with his wife and three boys.
Tony Ridley, RN, BSN, BSIDS, NP-S
Tony Ridley is a registered nurse and nurse supervisor at FirstLantic Healthcare and manages both medical and support staff to include training and counseling. He began his journey in the healthcare field as an active-duty U. S. Army medic. After 11 years of caring for patients in both combat and non-combat environments, his passion to provide competent patient-centered care continued to cultivate. This desire ultimately propelled him to earn both a Bachelor of Science in Interdisciplinary Studies and a Bachelor of Science in Nursing from Keiser University. He earned the academic achievement of graduating summa cum laude for both degrees. Tony’s nursing philosophy is entrenched in the understanding of the unique needs each client presents with requires adaptable care ideology. Currently, he is enrolled in the Master’s Family Nurse Practitioner program at Keiser University. Tony is a Florida native who enjoys spending outdoor time with family and friends, reading, and listening to music.
THE FIRSTLANTIC WAY
We make a profound difference in people’s lives. And the FirstLantic Way ™ describes the values, behaviors, principles, and practices that are the foundation of our unique culture. It explains how we relate to each other, our patients, their families, and even our vendors. It’s who we are, and it’s what drives our extraordinary success.
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While skill, talent and knowledge are necessary for producing good results, passion is the energy that fuels truly extraordinary performance. We may not always be perfect, but it will never be for lack of effort or total commitment. Approach every task with energy, focus, and enthusiasm. Be fully engaged.
Our relationships go deeper than simply being teammates at work. We genuinely care for and about each other. We believe and trust in each other. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion.
Every interaction is an opportunity to make a profound difference in someone’s life. The way we smile or talk to a patient may have as much impact as the way we answer the phone. The way we write an e-mail may have as much impact as the physical therapy we provide. Look at every interaction as a chance to create a magical moment that can change a life.
Integrity is not about convenience. It’s an unwavering commitment to do the right thing in every circumstance, every time. We take a long-term view of success, making decisions that build strong, trusting relationships. Trust, in fact, takes years to build, but can be lost in an instant. We earn people’s trust by demonstrating integrity in every action we take and in every decision we make.
People don’t care how much you know until they know how much you care. Genuine compassion can’t be faked. Ask yourself, “What would I do if this was a member of my own family?” Acting professionally and connecting with people on a deeply personal level are not mutually exclusive. Be a professional who cares.
People don’t call us when it’s convenient. They call us when they need us or when they have a problem that they can’t solve themselves. They don’t care about our policies and procedures nor are they interested in our excuses. It’s our job to find a way to make it happen. Be creative in finding a solution. Take ownership and see that it gets done – somehow, someway.
We’re in a business with millions of details, and every one of them matters. From what time medications are given to when to call the daughter. From when the patient likes to eat, to what nickname they prefer to be called. From which doctors want to be continuously updated to which ones don’t… it all matters. Look for the details. Own the details. Follow up on the details. Pay attention to every one of them. Get the details right.
Take pride in the quality of everything you touch and everything you do. From the way you care for a patient to the way you document a file, from the way you answer the phone to the way you write an e-mail, from the way you talk to a client’s family to the way you interact with a referral source, your work has your signature. Sign in bold ink.
Always remember that when people call us, what they want more than anything is peace of mind. They want to know that the person whose care they’ve entrusted to us is in good hands. That we’re on it. This is as true for the referral source as it is for the family member. Communicate, communicate, and communicate some more. We’re their lifeline. Bring them safety, security and peace of mind.
Our patients, their families, and our referral sources expect us to respond and their questions and concerns quickly. Whether it’s in person, on the phone, or by email, be a fanatic about response time. Getting back to people promptly, including your teammates, is one way we demonstrate our sensitivity to their issues and how much we care about them.
Our own egos and personal agendas must never get in the way of doing what’s best for the team. We don’t take challenge personally or defensively. Make sure every decision is based solely on what will best advance our team goals.
We judge situations not by what happens. Nearly every misunderstanding can be traced to a difference in expectations. Learn to create mutually understood expectations in every situation.
What others call problems, we see as opportunities. Every so-called problem has within it the seeds of a valuable lesson. We take advantage of these lessons to become better, smarter, and more effective. In fact, the greater the challenge, the bigger the opportunity for growth.
Nothing stays the same. Especially in our business. We’re excited by change and we are energized and inspired by both the challenges and the possibilities it creates. The better and faster we are at adapting to change, the stronger and more successful we become as a company. Change provides us with unique opportunities for competitive advantage.
Blame has no place in a high-performing organization. We fix mistakes by focusing on solutions, not on whose fault it was. We use these situations to learn, and we apply that learning by improving you processes to reduce the likelihood of repeating the mistake.
We’re all on one team. Regardless of position or title, everyone has an important role to play for us to achieve greatness and to fulfill our mission.
We appreciate effort, but we reward and celebrate results. We set challenging goals and we don’t shy away from accountability. We use metrics to help us understand how we’re doing and how we can improve our performance. Holding ourselves accountable for results is a reflection of our personal commitment to our mission.
There’s always more to the story than you think. Learn to ask questions and gather the facts before jumping to conclusions and making judgments. Be curious about additional information that may yield a more complete picture.
Catching people doing things right is more effective than catching them doing things wrong. We build people up by giving meaningful (timely, specific, impactful) acknowledgement and appreciation and by celebrating both individual and team successes.
Though we approach our mission with passion and commitment, we never take ourselves too seriously. There’s nothing better than having some fun to help us keep perspective. Laughter is good for the soul.